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Collaborative Knowledge Management System for Eco-Tourism Sector: A Technical Perspective


Rusli Haji Abdullah, Kamal Z. Zamli, Mohd Hasan Selamat


Vol. 9  No. 2  pp. 409-416


The role of knowledge management (KM) is significant for acquiring greatest value from knowledge available in an organization. KM roles and other aspects of it could be viewed as a platform to deposit and re-use for the best practice of knowledge among the team members for example in the eco-tourism sector. In this paper, we will discuss the technological and infrastructure requirement aspects of KM and also the other aspects that are related to its environment, equally important in the eco-tourism sector. We will start by discussing the technological aspects of KM as a system which is from the early stage of setting up its initiatives until the end of it as well as how to develop and maintain KM system (KMS) in a collaborative environment. Emphasis will also be given to the activities that may concern at each stage in the KM life cycle including the critical success factor (CSF), to ensure KMS initiatives will be delivered the competitive advantage to this sector for the business purposes.


Best Practice, Critical Success Factor, Knowledge Management, Knowledge Management System, and Eco-tourism Sector