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Title |
E-Government’s Service Quality; User perception Significance and Measurement |
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Author |
Ali M. AL-Naimat and Ahmad Fraihat |
| Citation |
Vol. 20 No. 10 pp. 101-107 |
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Abstract |
E-government refers to the deliverance of government information and/or services via digital methods. A better user experience can be achieved for people by effectively utilizing internet to handle exchange of information and services,. E-government has opened up a new avenue for enabling effective interaction between the government and the citizens, businesses and other frameworks which are under their supervision. E-government is seen as a gateway to a modernized government which; adapts to the need of time and evolves accordingly to better accommodate the needs of its stakeholders and to perform in a more systematic and efficient manner. User experience and the perception of the consumer plays a vital role in the success of any platform. So, this paper aims to justify how it is a major factor in defining e-government success. Also it will identify the key features necessary for any e-government platform. This paper also establishes a correlation between user convenience and satisfaction and how this impacts the sustainability of an e-government system. |
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Keywords |
E-government, e-service, user perception. |
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