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Exploration of Information Technology Governance Practices in the Public Sector: A Developing Country’s Perspective


Amanat Ali, Muhammad Sajid Khattak, Muhammad Irfanullah Arfeen, Laiba Yousaf, Muhammad Azam I Chaudhary


Vol. 22  No. 1  pp. 523-529


The use of information technology (IT) has become indispensable in public sector organizations (PSOs) due to the growing demands for more efficient and cost-effective public service delivery. Consequently, effective IT governance (ITG) practices are required to be identified, applied and continued if PSOs want to enhance the contribution of IT to gain their goals. This paper identifies and analyzes the relevant ITG practices in terms of Critical Success Factors (CSFs) in Pakistani public sector organizations (PakPSOs). This is achieved through systematic literature review complemented with multi-case study in the selected eight PakPSOs. The results indicate that 12 ITG practices are more relevant to PakPSO. The identified set of practices provides a holistic view of ITG by not only wrapping the five focus area of ITG, but also covering the three aspects of IT-business alignment. The results can be used by the public managers to recognize critical areas where focus can be given for success due to limited resources and related competencies.


ITG, critical success factors, systematic literature review, public sector organizations in less developed country.